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What are the shipping costs and delivery times from India to the USA?

Herbs Botanica offers free shipping on all orders over $50 within the USA. For orders under $50, the standard shipping rate is $3.99. Customers can expect their orders to arrive within 15-20 business days (Economy Shipping) , 10-15 business Days (Standard Shipping), 5-7 business days (Expedited Shipping) from the date of purchase. Please note that shipping times may vary depending on the location and customs regulations. Herbs Botanica ensures that all products are carefully packaged to withstand the international journey and arrive safely to our valued customers. We take pride in our quality products and seek to provide outstanding customer service in all of our transactions.
Do you provide tracking information for shipments?

Yes, at Herbs Botanica we provide tracking information for every shipment. Once your order has been shipped, we will send you an email with a tracking number and instructions on how to track your package. You can use this number to track your package online at any time. Our shipping partners are reliable and we work with them closely to ensure your package arrives on time and in good condition. We understand the importance of keeping our customers informed and updated on their package's delivery status, and we strive to provide a seamless and stress-free shipping experience. If you have any questions or concerns regarding your order, please don't hesitate to reach out to our customer support team.
Are there any import duties or taxes that I need to pay when the product arrives in the USA?

No, there may be import duties or taxes that you need to pay when the product arrives in the USA from Herbs Botanica.
Can I expedite shipping for urgent orders, and what would be the additional cost?

Yes, we do offer expedited shipping for urgent orders. The additional cost depends on the weight of the order and the destination, as well as the level of urgency. To receive a quote for expedited shipping, please contact our customer service team at support@herbsbotanica.com We understand the importance of timely delivery, and we will work with you to find the best shipping option that meets your needs and budget. Please note that expedited shipping options may not be available for some international destinations, and customs clearance may cause delays. It is always best to plan ahead and place your order in advance to avoid any unforeseen delays. At Herbs Botanica, we strive to provide exceptional customer service and ensure that your order arrives on time, every time.
What is your return policy for products shipped from India to the USA?

Herbs Botanica is committed to providing high-quality products and excellent customer service, including a transparent and fair return policy. For products shipped from India to the USA, customers may request a return within 30 days of receipt for any reason. However, please note that due to the nature of our products, we cannot accept returns on open or used items unless they are defective or damaged upon receipt. In the case of a defective or damaged product, please contact our customer service team immediately with photos and a description of the issue to arrange for a replacement or refund. Shipping fees for returns will be the responsibility of the customer, unless the product received is incorrect or damaged. We encourage customers to carefully review product descriptions and ingredients prior to purchase to ensure the product meets their needs and expectations. Our team is dedicated to providing exceptional service and support, and we are always happy to answer any questions or concerns you may have about our return policy or products.
How do I initiate a return or exchange if the product doesn't meet my expectations?

At Herbs Botanica, we understand that sometimes products may not meet your expectations. If you wish to initiate a return or exchange, please contact us within 14 days of receiving your order. You can reach us by phone, email, or through our website's contact form. To initiate a return or exchange, please provide us with your order number, the name of the product, and a brief description of the issue. Our customer service team will guide you through the process and provide you with further instructions. Please note that we only accept returns or exchanges for products in their original condition and packaging. Returned items must be unused, unopened, and undamaged. Once we receive the returned product, we will inspect it to ensure it meets our return policy guidelines. Upon approval, we will issue you a refund or send you a replacement product. At Herbs Botanica, we value customer satisfaction and strive to provide high-quality products and services. If you have any further questions or concerns, please don't hesitate to contact us. Our customer service team is always ready to assist you.
Is there a timeframe within which I need to request a return or refund?

Yes, at Herbs Botanica we have a 30-day return policy for all our products. If you are not satisfied with your purchase, please contact us within 30 days of the purchase date to request a refund or exchange. To be eligible for a return or exchange, the items must be unused and in the same condition you received them. We will provide you with further instructions on how to proceed with your return or exchange once your request has been approved. Please note that we do not cover the costs of return shipping, and the refund will be credited back to the original form of payment. Our goal is to ensure your satisfaction with our products, and we are committed to making the process as easy and straightforward as possible.

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