Refund Policy
What is your return policy for products shipped from India to the USA?
Herbs Botanica is committed to providing high-quality products and excellent customer service, including a transparent and fair return policy. For products shipped from India to the USA, customers may request a return within 30 days of receipt for any reason. However, please note that due to the nature of our products, we cannot accept returns on open or used items unless they are defective or damaged upon receipt. In the case of a defective or damaged product, please contact our customer service team immediately with photos and a description of the issue to arrange for a replacement or refund. Shipping fees for returns will be the responsibility of the customer, unless the product received is incorrect or damaged. We encourage customers to carefully review product descriptions and ingredients prior to purchase to ensure the product meets their needs and expectations. Our team is dedicated to providing exceptional service and support, and we are always happy to answer any questions or concerns you may have about our return policy or products.
How do I initiate a return or exchange if the product doesn't meet my expectations?
At Herbs Botanica, we understand that sometimes products may not meet your expectations. If you wish to initiate a return or exchange, please contact us within 14 days of receiving your order. You can reach us by phone, email, or through our website's contact form.
To initiate a return or exchange, please provide us with your order number, the name of the product, and a brief description of the issue. Our customer service team will guide you through the process and provide you with further instructions.
Please note that we only accept returns or exchanges for products in their original condition and packaging. Returned items must be unused, unopened, and undamaged. Once we receive the returned product, we will inspect it to ensure it meets our return policy guidelines. Upon approval, we will issue you a refund or send you a replacement product.
At Herbs Botanica, we value customer satisfaction and strive to provide high-quality products and services. If you have any further questions or concerns, please don't hesitate to contact us. Our customer service team is always ready to assist you.
Is there a timeframe within which I need to request a return or refund?
Yes, at Herbs Botanica we have a 30-day return policy for all our products. If you are not satisfied with your purchase, please contact us within 30 days of the purchase date to request a refund or exchange. To be eligible for a return or exchange, the items must be unused and in the same condition you received them. We will provide you with further instructions on how to proceed with your return or exchange once your request has been approved. Please note that we do not cover the costs of return shipping, and the refund will be credited back to the original form of payment. Our goal is to ensure your satisfaction with our products, and we are committed to making the process as easy and straightforward as possible.